Return and Refund Policy

Thank you for choosing PrimeJaws for your chewing gum needs. We strive to ensure the utmost satisfaction of our customers with our products. However, we understand that situations may arise where returns or refunds are necessary. Therefore, we have developed the following Return and Refund Policy to outline the procedures and conditions for such instances:

  1. Returns: 1.1. Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. 1.2. Time Limit: You must initiate the return process within 30 days of the date of purchase. 1.3. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all returns. 1.4. Exclusions: Certain items are non-returnable, including but not limited to, opened or used gum packs, customized or personalized products, and items marked as final sale. 1.5. Return Process: To initiate a return, please contact our customer service team at [contact information] to obtain a Return Merchandise Authorization (RMA) number. You will be responsible for shipping the product back to us, and the return shipping costs will be your responsibility unless otherwise stated.
  2. Refunds: 2.1. Eligibility: Refunds will be issued only for eligible returned products as outlined in section 1 of this policy. 2.2. Method of Refund: Refunds will be issued in the same form as the original method of payment. If the original payment method is unavailable, an alternative method may be used at our discretion. 2.3. Refund Processing Time: Please allow up to [number] business days for the refund to be processed after we receive the returned product. 2.4. Deductions: We reserve the right to deduct any applicable restocking fees, return shipping costs, or other charges from the refund amount if the returned product does not meet the conditions outlined in section 1 of this policy.
  3. Damaged or Defective Products: 3.1. Inspection: Upon receiving your order, please inspect the products thoroughly for any damage or defects. 3.2. Reporting: If you receive a damaged or defective product, please contact our customer service team immediately with photos and a description of the issue. 3.3. Replacement or Refund: Depending on the nature of the issue and product availability, we will offer a replacement or a refund for damaged or defective products.
  4. Limitation of Liability: 4.1. Disclaimer: PrimeJaws shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use or inability to use our products, including but not limited to, lost profits, lost revenue, or loss of data. 4.2. Maximum Liability: In no event shall PrimeJaws’ total liability exceed the amount paid by you for the product giving rise to the claim. 4.3. Indemnification: By using our products, you agree to indemnify and hold PrimeJaws harmless against any claims, damages, losses, liabilities, and expenses arising out of or in connection with your use of the products.
  5. Governing Law and Jurisdiction: 5.1. This Return and Refund Policy shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. 5.2. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

By making a purchase from PrimeJaws, you acknowledge that you have read, understood, and agree to abide by this Return and Refund Policy. PrimeJaws reserves the right to modify or update this policy at any time without prior notice.